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#1 2007-03-01 09:26:18

franjb68
Member
Registered: 2006-04-03
Posts: 46

Feedback when opening a ticket

Good morning!

When a post-only user open a new ticket and click on 'Submit message', he receives the following feedback:

Your message has been sent successfully, your request is on file.
Thank you for using our automatic helpdesk system.


Would it be possible something more informative? Something like a nice looking table with  ticket number, the info submitted, an explanation that he will receive a mail message with this info, some contact info with the TIC department...

And a button to open a new ticket just under all this info.

I know there is one 'Add a new ticket' button on top, but a textual button under the table is more obvious.

What do you think about it?

Cheers,
Francisco


GLPI 0.70, Linux Fedora 4, Apache/2.2.0 (Unix), PHP/4.4.1,  MySQL 5.0.18

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