Forum GLPI-Project

jeffreymanuel_ii

Member

Registered: 2015-07-29

Posts: 7

SLA and Ticket Category

Is it possible to assign an SLA to a ticket category?

Sample scenario: If a user created a ticket and choose specific ticket category then the SLA will automatically populated?

If possible, please let us know or provide steps.

Thank you!

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,295

Re: SLA and Ticket Category

Hi,
GLPI version ?
use administration>rules>buiness rules for tickets.
set criteria : category = mycategory
action : sla= MySla

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jeffreymanuel_ii

Member

Registered: 2015-07-29

Posts: 7

Re: SLA and Ticket Category

Hi,

Thank you for your response.

The GLPI version is GLPI 0.85.1.

Can you suggest any manual that I can use to read all the fields and tabs in GLPI.

Seriously, I would like to understand more of them.

Thanks in advanced.