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#1 2015-07-29 19:33:35

jeffreymanuel_ii
Member
Registered: 2015-07-29
Posts: 7

SLA and Ticket Category

Is it possible to assign an SLA to a ticket category?

Sample scenario: If a user created a ticket and choose specific ticket category then the SLA will automatically populated?

If possible, please let us know or provide steps.

Thank you!

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#2 2015-07-29 21:05:46

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 5,150

Re: SLA and Ticket Category

Hi,
GLPI version ?
use administration>rules>buiness rules for tickets.
set criteria : category = mycategory
action : sla= MySla


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.4.6(behaviours2.2.1+fusioninventoty 9.4+1.1+applicatifs2.5.0+fields 1.9.1) php7.3 mysql5.6 hebergé sur serveur mutualisé.
TEST GLPI9.5.1   php7.4 mariadb 10.3 ubuntu20.04 ( echec d'install en mutualisé, mais OK en local)

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#3 2015-07-29 21:54:19

jeffreymanuel_ii
Member
Registered: 2015-07-29
Posts: 7

Re: SLA and Ticket Category

Hi,

Thank you for your response.

The GLPI version is GLPI 0.85.1.

Can you suggest any manual that I can use to read all the fields and tabs in GLPI.

Seriously, I would like to understand more of them.

Thanks in advanced.

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