Forum GLPI-Project

andrealmc

Member

From: Brasil

Registered: 2014-12-18

Posts: 12

Closing Ticket without required field

Dear Moyo,
Good afternoon.
I have the following problem:
My CATEGORY field is required , so you can not create a manual TICKET Uncategorized .
But when I create the TICKET via email the system is allowing closes it without CATEGORY.
I'm using 0.85.1
Tks
André Luiz

Last edited by andrealmc (2015-01-21 20:43:17)

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Closing Ticket without required field

Where is linked you template? with category? with profile? with entity?

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GLPI from 0.72 to dev version
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andrealmc

Member

From: Brasil

Registered: 2014-12-18

Posts: 12

Re: Closing Ticket without required field

I use only one entity

andrealmc

Member

From: Brasil

Registered: 2014-12-18

Posts: 12

Re: Closing Ticket without required field

When I create a manual ticket system does not allow creation without the required fields

When the call is created by e-mail system allows changes and closing even with empty required fields.

andrealmc

Member

From: Brasil

Registered: 2014-12-18

Posts: 12

Re: Closing Ticket without required field

Nobody ?????

andrealmc

Member

From: Brasil

Registered: 2014-12-18

Posts: 12

Re: Closing Ticket without required field

Can anyone help ?

andrealmc

Member

From: Brasil

Registered: 2014-12-18

Posts: 12

Re: Closing Ticket without required field

Good afternoon ,

Does anyone here use very opening called by e- mail ?

When a call is manually open the fields Category , Title and description are required. And they may not be created without these fields .

But when a call is opened via E -mail, not only the call can be created as terminated without the required fields

I'm now using 0.85.2

Thks,

André luiz

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Closing Ticket without required field

Do you use mail gateway ?
I'm not sure how it could work in this case.

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andrealmc

Member

From: Brasil

Registered: 2014-12-18

Posts: 12

Re: Closing Ticket without required field

yes

i'm use Mail Gatway to create the tickets

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Closing Ticket without required field

Do you set up rules for setting the category ?
Post them here or we can't help you...

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andrealmc

Member

From: Brasil

Registered: 2014-12-18

Posts: 12

Re: Closing Ticket without required field

Actions
        Criterion    Condition    Reason
    Title    contains    Julio Cesar
    Mails receiver    is    atanadm@decea.intraer

Actions
    Fields    Action type    Value
    Technician group    Assign    Monitoramento
    Technician    Add    Julio Cesar
    Status    Assign    Processing (assigned)

I leave the category blank precisely to force the user to fill it

Last edited by andrealmc (2015-05-05 14:31:30)

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Closing Ticket without required field

Ok.
You understand the condition.

I'm not sure if this is a feature or bug

Developer should decide this.

You wish that user isn't able to close a ticket with no category

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andrealmc

Member

From: Brasil

Registered: 2014-12-18

Posts: 12

Re: Closing Ticket without required field

that's it

It should not be the end user without a ticket category , as it is a required field

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Closing Ticket without required field

Use this plugin - this is a feature of it.
https://forge.indepnet.net/projects/beh … /Config-en

Last edited by KKAdmin (2015-05-06 22:31:26)

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3