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#1 2006-07-05 09:41:15
- BJantz
- Member
- From: Kiel, Germany
- Registered: 2006-01-29
- Posts: 10
Thanks and feature request
Hi,
thank you for the new version and the new features. Especially the new profile-manager is great to have. in my installation the speed of display inventory-details is much faster than in 0.65 :-)
But there are two things that i would like to have:
- In helpdesk it is possible to dedicate a call to an external supporter. it would be nice to have a field for an external support-id...
- In network-environment there are internal and external connections. external connections (like DSL, ATM, CableModem,...) are connected with a routerport. Is it possible to manage these ext. connections in glpi? i think about a management like "contracts", but these must be able to connect to the router-port...
Thx,
Burkhard
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#2 2006-07-05 10:08:54
- MoYo
- GLPI - Lead
- From: Poitiers
- Registered: 2004-09-13
- Posts: 14,513
- Website
Re: Thanks and feature request
Thanks
1 - I do not understand exactly what you want.
2 - Planned to the 0.7
MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI : Support Contribute References Freshmeat
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#3 2006-07-05 10:45:54
- BJantz
- Member
- From: Kiel, Germany
- Registered: 2006-01-29
- Posts: 10
Re: Thanks and feature request
for the most of our equipment we have external support-contracts. if it is not possible to solve a problem by ourselves, the external firm will be contacted. in most cases the ext. firm will give a call-id. I want to handle this Call-id as a secondary ID in this glpi-ticket...
hope, its a little bit clearer now,
Burkhard
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#4 2006-07-20 07:57:31
- BJantz
- Member
- From: Kiel, Germany
- Registered: 2006-01-29
- Posts: 10
Re: Thanks and feature request
Another request...
while managing printers in glpi it would be nice to have the possibility to add devices to printers like add. SheetFeeder, DuplexOption,...
an example for what i nearly mean is implemented in managing computers - ad internal device...
Thx,
Burkhard
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#5 2006-07-22 18:51:58
- MoYo
- GLPI - Lead
- From: Poitiers
- Registered: 2004-09-13
- Posts: 14,513
- Website
Re: Thanks and feature request
call ID may be include in a followup.
devices for all hardware is planned.
MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI : Support Contribute References Freshmeat
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#6 2006-07-23 13:02:42
- BJantz
- Member
- From: Kiel, Germany
- Registered: 2006-01-29
- Posts: 10
Re: Thanks and feature request
OK, thanks...
Burkhard
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