Ticket type not setting

dr · 2014-03-28 13:48:46

I have modified a ticket template to use 'Request' as a default type, but when in a new ticket and needing to change the type to 'incident' it refreshes then puts 'request' in again. i'm wanting 'Request' to be the default option but having this set in the ticket template won't allow us to use 'Incident'

any reason why ?

glpi 0.84.2

Last edited by dr (2014-03-28 13:49:13)

LaDenrée · 2014-03-28 14:56:55

in the categegories settings , have you set use for request=Yes AND demand=Yes ?

dr · 2014-03-31 11:14:14

I see nothing like that in the ticket template editor. where are these settings ?

LaDenrée · 2014-03-31 11:19:10

setup>dropdowns>categories of tickets> choose you category
tab : categories of tickets >
visible for a request
visible for an incident
visible for a problem

dr · 2014-04-02 10:34:16

ah right, the problem i'm having is occurring before selecting a category, Request shows a a default, and the first thing i'm doing is trying to change Type to incident, but rather it change the type to incident it refreshes the page and goes back to Request, but i think i can see a way around it using what you pointed out. it's just odd that when wanting to change the type as it's possible for the category to cover both that it refreshes back to Request and not stay on Incident, just because the template has Request as the default, if i took the default out of the template i could choose both and the would stay.

MoYo · 2014-04-02 10:38:23

dr do you have ticket template set with type predefined ?
If yes you could try this fix : https://forge.indepnet.net/projects/glp … ions/22797

dr · 2014-04-02 11:38:08

MoYo wrote:

dr do you have ticket template set with type predefined ?
If yes you could try this fix : https://forge.indepnet.net/projects/glp … ions/22797

Thank you that fixed it. Top class!

dr · 2014-04-02 11:43:37

Wait spoke too soon, that file even though fixed the selection caused a bigger issue in the fact when look at the job just created it comes up blank. i tested it with an already open job and that is also blank, so i have restored my older file.

dr · 2014-04-02 11:57:32

Resolved, upgrade system to 0.84.5 then used the file above all working as expected now.

MoYo · 2014-04-02 12:13:51

thanks for the return.

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#1 2014-03-28 13:48:46

Ticket type not setting

#2 2014-03-28 14:56:55

Re: Ticket type not setting

#3 2014-03-31 11:14:14

Re: Ticket type not setting

#4 2014-03-31 11:19:10

Re: Ticket type not setting

#5 2014-04-02 10:34:16

Re: Ticket type not setting

#6 2014-04-02 10:38:23

Re: Ticket type not setting

#7 2014-04-02 11:38:08

Re: Ticket type not setting

#8 2014-04-02 11:43:37

Re: Ticket type not setting

#9 2014-04-02 11:57:32

Re: Ticket type not setting

#10 2014-04-02 12:13:51

Re: Ticket type not setting

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