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#1 2014-01-21 12:27:46
- AdesTheShades
- Member
- From: Worthing, W Sussex UK
- Registered: 2013-07-05
- Posts: 48
Limiting the length of the Description in Tickets screen
Hi,
Here's another basic question for you... We've just created a test ticket from an email comprising of a long conversation between managers. It's so log that the Tickets screen just contains this one ticket! is there any way in which the number of characters displayed can be limited? In General/Setup I've set "Maximum number of characters for the summary text boxes :50" but this hasn't worked. Am I missing something really simple???
Running 0.83.91
Thanks!
Ades
Last edited by AdesTheShades (2014-01-21 12:47:49)
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#2 2014-01-21 12:45:23
- MoYo
- GLPI - Lead
- From: Poitiers
- Registered: 2004-09-13
- Posts: 14,513
- Website
Re: Limiting the length of the Description in Tickets screen
On which screen do you want to limit ? Ticket search engine ?
Maybe missing something in search engine.
Move to bug section
MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI : Support Contribute References Freshmeat
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#3 2014-01-21 12:53:27
- AdesTheShades
- Member
- From: Worthing, W Sussex UK
- Registered: 2013-07-05
- Posts: 48
Re: Limiting the length of the Description in Tickets screen
Thanks MoYo,
It's the basic Assistance/Tickets screen. Maybe my description wasn't quite accurate... All of our 10 open tickets are displayed with the new long ticket at the top of the list. You have to scroll down two pages to get to the second ticket. Is there a way to limit the number of characters displayed so you only see a few lines for each one....
Ta!
Ades
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#4 2014-01-21 13:14:41
- MoYo
- GLPI - Lead
- From: Poitiers
- Registered: 2004-09-13
- Posts: 14,513
- Website
Re: Limiting the length of the Description in Tickets screen
Ok I understand will try to work on it tommorow
MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI : Support Contribute References Freshmeat
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#5 2014-01-21 13:55:46
- AdesTheShades
- Member
- From: Worthing, W Sussex UK
- Registered: 2013-07-05
- Posts: 48
Re: Limiting the length of the Description in Tickets screen
That's great MoYo,
Thanks for coming back to me so quickly. I forgot to add our version into my original post and added it after your reply. We're running 0.83.91. Still holding out for the new PDF Plugin!
Regards
Ades
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#6 2014-01-21 16:10:35
- MoYo
- GLPI - Lead
- From: Poitiers
- Registered: 2004-09-13
- Posts: 14,513
- Website
Re: Limiting the length of the Description in Tickets screen
will work on 0.84 only to fix the trouble
MoYo - Julien Dombre - Association INDEPNET
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#7 2014-01-22 10:22:45
- MoYo
- GLPI - Lead
- From: Poitiers
- Registered: 2004-09-13
- Posts: 14,513
- Website
Re: Limiting the length of the Description in Tickets screen
fix proposed for 0.84 here : https://forge.indepnet.net/projects/glp … ions/22506
MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI : Support Contribute References Freshmeat
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#8 2014-01-22 10:52:09
- AdesTheShades
- Member
- From: Worthing, W Sussex UK
- Registered: 2013-07-05
- Posts: 48
Re: Limiting the length of the Description in Tickets screen
Many thanks for resolving so quickly!
All power to you
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