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#1 2014-01-21 12:27:46

AdesTheShades
Member
From: Worthing, W Sussex UK
Registered: 2013-07-05
Posts: 48

Limiting the length of the Description in Tickets screen

Hi,

Here's another basic question for you... We've just created a test ticket from an email comprising of a long conversation between managers. It's so log that the Tickets screen just contains this one ticket! is there any way in which the number of characters displayed can be limited? In General/Setup I've set "Maximum number of characters for the summary text boxes :50" but this hasn't worked. Am I missing something really simple???

Running 0.83.91

Thanks!

Ades

Last edited by AdesTheShades (2014-01-21 12:47:49)


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#2 2014-01-21 12:45:23

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Limiting the length of the Description in Tickets screen

On which screen do you want to limit ? Ticket search engine ?
Maybe missing something in search engine.

Move to bug section


MoYo - Julien Dombre - Association INDEPNET
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#3 2014-01-21 12:53:27

AdesTheShades
Member
From: Worthing, W Sussex UK
Registered: 2013-07-05
Posts: 48

Re: Limiting the length of the Description in Tickets screen

Thanks MoYo,

It's the basic Assistance/Tickets screen. Maybe my description wasn't quite accurate... All of our 10 open tickets are displayed with the new long ticket at the top of the list. You have to scroll down two pages to get to the second ticket. Is there a way to limit the number of characters displayed so you only see a few lines for each one....

Ta!

Ades


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#4 2014-01-21 13:14:41

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Limiting the length of the Description in Tickets screen

Ok I understand will try to work on it tommorow


MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

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#5 2014-01-21 13:55:46

AdesTheShades
Member
From: Worthing, W Sussex UK
Registered: 2013-07-05
Posts: 48

Re: Limiting the length of the Description in Tickets screen

That's great MoYo,

Thanks for coming back to me so quickly. I forgot to add our version into my original post and added it after your reply. We're running 0.83.91. Still holding out for the new PDF Plugin!

Regards

Ades


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#6 2014-01-21 16:10:35

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Limiting the length of the Description in Tickets screen

will work on 0.84 only to fix the trouble


MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

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#7 2014-01-22 10:22:45

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Limiting the length of the Description in Tickets screen


MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

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#8 2014-01-22 10:52:09

AdesTheShades
Member
From: Worthing, W Sussex UK
Registered: 2013-07-05
Posts: 48

Re: Limiting the length of the Description in Tickets screen

Many thanks for resolving so quickly!

All power to you


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