Forum GLPI-Project

pawelch

Member

Registered: 2013-11-19

Posts: 19

Recurrent ticket

Hi
trying to set recurrent ticket. I added a new tamplate of ticked and when I create a recurrent ticket i chosen it.
My settings
active - yes
Start date
End date
Periodicity - 1h

And nothing...

pawelch

Member

Registered: 2013-11-19

Posts: 19

Re: Recurrent ticket

I have no idea where to look for any logs what is wrong. Please help.

I excute a automatic action ticketrecurrent -> 0    Action completed, no processing required

Anybode use it?

casjd

Member

Registered: 2013-11-22

Posts: 2

Re: Recurrent ticket

I have exactly the same problem...I tried too change run mode from glpi and cli (with cron), and cron.log said it is working, but nothing happens, no new tickets...I already set a ticket template in the recurring ticket, I need some hint...

IronTUX

Member

From: Strasbourg

Registered: 2005-09-30

Posts: 837

Re: Recurrent ticket

Have you assigned a model of ticket and defined this model

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Cus Habitat (Strasbourg)
Operating system: Linux 2.6.32-431.3.1.el6.x86_64
Prod : GLPI 0.84.5 / PHP 5.4.23 / MySQL: 5.5.35
Plugin :  Behaviors 0.84, fusioninventory 0.84+3.5, Monitoring 0.84+1.0, Webservices 1.4, Timelinticket 0.84+1.2

casjd

Member

Registered: 2013-11-22

Posts: 2

Re: Recurrent ticket

"Model of ticket" is different from "ticket template"? I assign a new ticket template as i said, but dont work, surely i am doing something wrong, but i did not find the problem...

pawelch

Member

Registered: 2013-11-19

Posts: 19

Re: Recurrent ticket

I have made only a template of ticket. Where can I find a model?

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Recurrent ticket

Do you see "Next creation on..." on the bottom of the form ?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

pawelch

Member

Registered: 2013-11-19

Posts: 19

Re: Recurrent ticket

No. I don,t have it

Last edited by pawelch (2013-12-03 22:42:45)

pawelch

Member

Registered: 2013-11-19

Posts: 19

Re: Recurrent ticket

GLPI-DEV please can you post step by step how to make this ticket?

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Recurrent ticket

Corrected :https://forge.indepnet.net/issues/4683

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

pawelch

Member

Registered: 2013-11-19

Posts: 19

Re: Recurrent ticket

Now it is OK - Thank You