Forum GLPI-Project

geoalbi

Member

From: Romania

Registered: 2012-12-18

Posts: 182

cron SLA on deleted tickets

GLPI version 0.83.7 on CentOS

I have SLAs and SLA notifications activated.

The "slaticket" cron job executes on deleted tickets. In my view, it should not. The tickets are deleted, and we keep them just as a backup.

Discussion:
The SLA levels for tickets are in "glpi_slalevels_tickets".
Should GLPI delete the SLA levels for that ticket when the ticket is deleted? If so, the actions are lost if the ticket is restored.
If ticket deletion is a two stage process, all the associated data for the ticket should be deleted on ticket purge and check to make sure the ticket is not deleted.

Last edited by geoalbi (2013-11-25 14:55:56)

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: cron SLA on deleted tickets

Ticket created for fix: https://forge.indepnet.net/issues/4685

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MoYo - Julien Dombre - Association INDEPNET
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