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#1 2013-10-08 11:25:08

Ancient
Guest
Registered: 2013-05-24
Posts: 11

Bug email notification for ticket requester.

Create ticket via email.
Creator - User (his emails: user@example.com, user@user.com).

Ticket forms, but notice, created by the rule "Assign to a technician" for Recipients: Requester, do not come. Notice does not come when a profile has email(s). Users without mail messages arrive. Users are not in the GLPI notice also come.
Sory for my poor english.

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#2 2013-10-09 10:00:28

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Bug email notification for ticket requester.

Really sorry I do not understand your request.
Could you give us steps making troubles ?


MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

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#3 2013-10-23 06:56:55

Ancient
Guest
Registered: 2013-05-24
Posts: 11

Re: Bug email notification for ticket requester.

The user can specify more then one email. This user has a login USER
http://joxi.ru/5lJnUtg5CbDtTVOzZUg
when his create ticket via email, in field "Requester"  contains his name
http://joxi.ru/vFVnUtg5CbDKU6E5t04
user@gmail.com = USER
but when the user has two email only the first email works

USER = user@gmail.com - first email
            = user@mail.com - second email

For first email rules working and the user is recognized by email, but for second email not.

User profile:
http://joxi.ru/iVdnUtg5CbCTP3-1n6c

create ticket via email user@gmail.com (first email)
result:
http://joxi.ru/vFVnUtg5CbDKU6E5t04

create ticket via email user@mail.com (second email)
result:
http://joxi.ru/XllnUtg5CbDSVUZF94o

Last edited by Ancient (2013-10-23 07:07:42)

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#4 2013-10-23 08:25:35

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Bug email notification for ticket requester.

Really strange because we search on all email address to find user.


MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

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#5 2013-10-23 08:27:50

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Bug email notification for ticket requester.

I do the test and have no trouble. Ticket is open with the good user link


MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

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