Bug email notification for ticket requester.

Ancient · 2013-10-08 11:25:08

Create ticket via email.
Creator - User (his emails: user@example.com, user@user.com).

Ticket forms, but notice, created by the rule "Assign to a technician" for Recipients: Requester, do not come. Notice does not come when a profile has email(s). Users without mail messages arrive. Users are not in the GLPI notice also come.
Sory for my poor english.

MoYo · 2013-10-09 10:00:28

Really sorry I do not understand your request.
Could you give us steps making troubles ?

Ancient · 2013-10-23 06:56:55

The user can specify more then one email. This user has a login USER
http://joxi.ru/5lJnUtg5CbDtTVOzZUg
when his create ticket via email, in field "Requester" contains his name
http://joxi.ru/vFVnUtg5CbDKU6E5t04
user@gmail.com = USER
but when the user has two email only the first email works

USER = user@gmail.com - first email
= user@mail.com - second email

For first email rules working and the user is recognized by email, but for second email not.

User profile:
http://joxi.ru/iVdnUtg5CbCTP3-1n6c

create ticket via email user@gmail.com (first email)
result:
http://joxi.ru/vFVnUtg5CbDKU6E5t04

create ticket via email user@mail.com (second email)
result:
http://joxi.ru/XllnUtg5CbDSVUZF94o

Last edited by Ancient (2013-10-23 07:07:42)

MoYo · 2013-10-23 08:25:35

Really strange because we search on all email address to find user.

MoYo · 2013-10-23 08:27:50

I do the test and have no trouble. Ticket is open with the good user link

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#1 2013-10-08 11:25:08

Bug email notification for ticket requester.

#2 2013-10-09 10:00:28

Re: Bug email notification for ticket requester.

#3 2013-10-23 06:56:55

Re: Bug email notification for ticket requester.

#4 2013-10-23 08:25:35

Re: Bug email notification for ticket requester.

#5 2013-10-23 08:27:50

Re: Bug email notification for ticket requester.

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