Person assigned doesn't receive private post

alexcs · 2013-09-02 21:58:22

On 0.83.8 GLPI version, when one technical(1) make a post to another ticket assigned technical(2), the technical(2) receive a e-mail message, but on 0.84 it doesn't work.

For exemple:

Technical(2) is assigned to ticked 0001
If technical(1), that isn't assigned or requester, make a private followup or taks, technical(2) doesn't receive e-mail on 0.84 GLPI version, but it has been working until version 0.83.8.

MoYo · 2013-09-03 09:19:25

is Technician in charge of the ticket in the notification targets ?
Is the user can show private tasks or folluwups ?

MoYo · 2013-09-03 09:19:35

I am unable to reproduce the bug.

alexcs · 2013-09-03 18:31:06

For reproduce the bug, try it:

Create a technician user (This user can "See all followups and tasks (public and private)");
Create a Manager user (This user can "See all followups and tasks (public and private)" too);
Create a ticket and associate technician like a "Assigned to";
With manager user, add a new followup with yes in private option;
The technician won't receive a e-mail message.

alexcs · 2013-09-03 18:42:27

Moyo,

Yes, Technician is in charge of the ticket in the notification targets.
The technician can see private tasks or folluwups on the ticket, but he can't receive e-mail.

Thank you,
Alex Carvalho

MoYo · 2013-09-03 19:09:45

In debug mode do you see it in targets ?
I do you test and have no troubles

MoYo · 2013-09-03 19:10:43

I understand : bug already fixed in my install : https://forge.indepnet.net/issues/4425

alexcs · 2013-09-03 19:32:36

Thank you, it will be ok when I install the 0.84.1.

MoYo · 2013-09-03 19:43:09

yes.

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#1 2013-09-02 21:58:22

Person assigned doesn't receive private post

#2 2013-09-03 09:19:25

Re: Person assigned doesn't receive private post

#3 2013-09-03 09:19:35

Re: Person assigned doesn't receive private post

#4 2013-09-03 18:31:06

Re: Person assigned doesn't receive private post

#5 2013-09-03 18:42:27

Re: Person assigned doesn't receive private post

#6 2013-09-03 19:09:45

Re: Person assigned doesn't receive private post

#7 2013-09-03 19:10:43

Re: Person assigned doesn't receive private post

#8 2013-09-03 19:32:36

Re: Person assigned doesn't receive private post

#9 2013-09-03 19:43:09

Re: Person assigned doesn't receive private post

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