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#1 2013-09-02 21:58:22

alexcs
Guest
Registered: 2009-09-08
Posts: 47

Person assigned doesn't receive private post

On 0.83.8 GLPI version, when one technical(1) make a post to another ticket assigned technical(2), the technical(2) receive a e-mail message, but on 0.84 it doesn't work.

For exemple:

Technical(2) is assigned to ticked 0001
If technical(1), that isn't assigned or requester, make a private followup or taks, technical(2) doesn't receive e-mail on 0.84 GLPI version, but it has been working until version 0.83.8.

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#2 2013-09-03 09:19:25

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Person assigned doesn't receive private post

is Technician in charge of the ticket in the notification targets ?
Is the user can show private tasks or folluwups ?


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#3 2013-09-03 09:19:35

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Person assigned doesn't receive private post

I am unable to reproduce the bug.


MoYo - Julien Dombre - Association INDEPNET
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#4 2013-09-03 18:31:06

alexcs
Guest
Registered: 2009-09-08
Posts: 47

Re: Person assigned doesn't receive private post

For reproduce the bug, try it:

Create a technician user (This user can "See all followups and tasks (public and private)");
Create a Manager user (This user can "See all followups and tasks (public and private)" too);
Create a ticket and associate technician like a "Assigned to";
With manager user, add a new followup with yes in private option;
The technician won't receive a e-mail message.

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#5 2013-09-03 18:42:27

alexcs
Guest
Registered: 2009-09-08
Posts: 47

Re: Person assigned doesn't receive private post

Moyo,

Yes, Technician is in charge of the ticket in the notification targets.
The technician can see private tasks or folluwups on the ticket, but he can't receive e-mail.

Thank you,
Alex Carvalho

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#6 2013-09-03 19:09:45

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Person assigned doesn't receive private post

In debug mode do you see it in targets ?
I do you test and have no troubles


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#7 2013-09-03 19:10:43

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Person assigned doesn't receive private post

I understand : bug already fixed in my install : https://forge.indepnet.net/issues/4425


MoYo - Julien Dombre - Association INDEPNET
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#8 2013-09-03 19:32:36

alexcs
Guest
Registered: 2009-09-08
Posts: 47

Re: Person assigned doesn't receive private post

Thank you, it will be ok when I install the 0.84.1.

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#9 2013-09-03 19:43:09

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Person assigned doesn't receive private post

yes.


MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

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