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#1 2013-07-31 15:15:30

jairo.santos
Guest
From: Brazil
Registered: 2012-12-26
Posts: 14

Observer profile

I do not even configuring a user profile with the Observer it appears in the list of the Observer ticket, and even if I configure this with another user profile it appears in the list of Observer makes no difference. Has anyone watched it? I have to do some setting for this profile to work correctly?

Version utilized:
GLPI 0.83.91
Operating system: Linux 2.6.27.45
PHP 5.2.6
Software: Apache/2.2.9
MySQL: 5.0.89

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#2 2013-07-31 15:57:20

vlegros
Guest
From: Grenoble
Registered: 2009-06-05
Posts: 142

Re: Observer profile

hello. the observer has a read-only view on the ticket if he has rights on the entity where the ticket is created.
If the ticket is created by email, then the cc people are watchers on the ticket
not sure it helps ...


Prod: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Dev: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Worldwide: ~6000 PC, ~700 servers, ~6000 users, ~165000 tickets, ~590 entities
Raynet is ARaymond (http://www.araymond.com) IT service management

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#3 2013-08-02 19:44:27

jairo.santos
Guest
From: Brazil
Registered: 2012-12-26
Posts: 14

Re: Observer profile

In the field observer should not be listed only users who are in the profile observer?

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#4 2013-08-16 14:32:08

jairo.santos
Guest
From: Brazil
Registered: 2012-12-26
Posts: 14

Re: Observer profile

Does anyone know inform me?

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#5 2013-08-30 09:51:52

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,086

Re: Observer profile

you can't make a specific profile for observer.
lokkk at answer of viegros


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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