Forum GLPI-Project

jvdkruit

Member

Registered: 2013-01-21

Posts: 3

mailgate removes mail after fetching imap

When i fetch the tickets with imap in GLPI, the emails are gone in the imap box on the server. How is that possible?

preve

Member

Registered: 2012-08-17

Posts: 57

Re: mailgate removes mail after fetching imap

When i fetch the tickets with imap in GLPI, the emails are gone in the imap box on the server. How is that possible?

I thought this was normal. I have the same. As long as the mailbox on the mailserver is empty, the glpi does his job. If a mail gets stuck in that mailbox, it means that there is a problem.

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: mailgate removes mail after fetching imap

< When i fetch the tickets with imap in GLPI, the emails are gone in the imap box on the server

This is the expected behavior.
(In 0.84 you will get an option to move email to another folder)

You must use a dedicated mail account for GLPI collector.

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jvdkruit

Member

Registered: 2013-01-21

Posts: 3

Re: mailgate removes mail after fetching imap

thanks! you can close the topic