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Hello All!
I installed GLPI and attempting to learn it, but am quickly becoming confused. Here is a basic example of organization, and location of equipment. I need to know if I am doing this correctly:
top level -- my company
next level -- branch offices
next level -- staff working in branch
computers are assigned to staff
printers/fax/etc are assigned to branch office
I added groups into GLPI, but then when I added inventory, I had to re-add "location" which is same place as groups.
What is the purpose of "Groups"? How is it used?
When a staff were to log a help ticket, it shows the computers assigned to them, but not office equipment, nor a way to show problems with internet, copiers, etc.
This is what I think I need:
When a staff enters a help ticket, I need their computer to show in the drop-down, as well as "office" equip or generic issues.
I would like to run inventory reports that show "owner" and location.
I seem to be running in circles. Can someone provide guidance? I just cannot find the answers in the wiki.
Thanks
Remember, Technology is our Friend!
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Groups are used primarily as an identifier for searching or taking mass action. They don't carry metadata as far as I know. I haven't used the helpdesk functionality in GLPI so cannot really comment on that...
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