Forum GLPI-Project

scorpz

Member

Registered: 2012-10-09

Posts: 13

E-mail notifications not arriving...

GLPI version: 0.83.4 running on IIS6 with PHP 5.4.8RC1, MySQL server 5.5 on Windows Server 2003 R2.

Submiting tickets over email is working fine, but alerting technicians about new tickets is not working also testing in setup/notifications/email followups with settings i put in and clicking send test mail to administrator i dont receive it even if it says its succesfull...

I would like ot receive emails on new tickets/updated statuses, any help would be welcome.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: E-mail notifications not arriving...

To receive email when ticket change, you must create your notification in setup > notification> notification.
Yous select your event and you add your recipient

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

scorpz

Member

Registered: 2012-10-09

Posts: 13

Re: E-mail notifications not arriving...

Well I receive email when tech changes something in ticket (user who created ticket gets email if he put an option he wants to receive updates) but tech does not receive email when new ticket/request/problem is created. And i have everything set up.

scorpz

Member

Registered: 2012-10-09

Posts: 13

Re: E-mail notifications not arriving...

UPDATE: Noticed that email notifications are not working only on emails that came with users from active directory link.