Recurring tickets

abdon · 2012-04-10 01:53:43

Just installed .83 on a test server. One of the things I was looking for was recurring tickets, as described in feature #423 (https://forge.indepnet.net/issues/423). How do I make this work?

yllen · 2012-04-10 13:37:08

1. To use recurrent ticket, you must have right in your profile
2. You create your recurrent ticket
3. You activate the automatic action for recurrent ticket

abdon · 2012-04-11 03:06:24

I can't find where to activate the right on a profile.

I go to Administration -> Profiles, and select a profile.

I look all over the place but can't find a way to activate the recurrent ticket option.

elliot01 · 2012-04-11 13:20:40

Hi abdon,

It's under the 'Assistance' tab. The last entry in the 'Creation' section.

adrianmarsh · 2012-10-02 14:57:24

Just looking at this myself - I can see that I create Recurring tickets, and its scheduled, and I have Write access to Create RTs and also Ticket Templates...

but - in 0.83.4 - where do you edit the templates. I was able to schedule a RT that worked, but all of the details are blank. I'm guessing its because the template is blank. I tried to create a new template, but couldn't see where I'd add Requesters, Name, or even a description of what it is I wanted to create a RT for.

adrianmarsh · 2012-10-02 15:07:42

Scap that... think I just found it under Ticket Creation.. and I was in Recurring Tickets...

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#1 2012-04-10 01:53:43

Recurring tickets

#2 2012-04-10 13:37:08

Re: Recurring tickets

#3 2012-04-11 03:06:24

Re: Recurring tickets

#4 2012-04-11 13:20:40

Re: Recurring tickets

#5 2012-10-02 14:57:24

Re: Recurring tickets

#6 2012-10-02 15:07:42

Re: Recurring tickets

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