0.83 Transfer from Root entity to other entity not working

kpcomp · 2012-04-07 16:31:10

Hello, new 0.83 have great new futures - thx! (especially for those recurring tickets)
After upgrade from 0.82.2 a problem with ticket transfer appeared...

- mailgate received ticket in Root entity
- mark for transfer, transfer
- select transfer metod, select entity
- press transfer
- you got succesfull operation!
- select support and you got error "Required field is not filled. Please correct: Category"
... entity remains unchanged - still Root entity

GLPI should not check Category for transfer, because mailgate tickets don't have category
before processing by technician/suppport.

Pavel

yllen · 2012-04-10 15:06:32

Verify the configuration of the new entity.
If a field is mandatory, the creation of the ticket can't be sucessfull, so the transfer can't be sucessfull too

kpcomp · 2012-04-10 16:26:54

There is no new entity, it was working all the time until 0.83.
Mailgate tickets cannot have category taken from mail content - there is no such thing.

You are right that I can override that by removing category as mandatory, but that is
undesirable. I need - when anybody start to work with the ticket - to fill in the category.

yllen · 2012-04-10 16:43:49

kpcomp wrote:

There is no new entity

If you transfer tickets, you have old entity (root entity) and new one.

gviacc · 2012-07-14 22:39:16

I've openned a ticket: "0.83 Transfer from Root entity to other entity not working" explaining the same problem.

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#1 2012-04-07 16:31:10

0.83 Transfer from Root entity to other entity not working

#2 2012-04-10 15:06:32

Re: 0.83 Transfer from Root entity to other entity not working

#3 2012-04-10 16:26:54

Re: 0.83 Transfer from Root entity to other entity not working

#4 2012-04-10 16:43:49

Re: 0.83 Transfer from Root entity to other entity not working

#5 2012-07-14 22:39:16

Re: 0.83 Transfer from Root entity to other entity not working

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