Forum GLPI-Project

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Can I filter out Out of office replies?

Is it possible to setup a Business rule (or something) that when a email out of office reply comes in, it will not update the ticket?

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Thanks,
Dan

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Can I filter out Out of office replies?

IN rule to assign ticket to entity

First check if the "Auto-reply..." rules (not activated by default) could work

Second, add a new rule
Criteria : title contains "out of office"
Actions : reject email without response

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danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: Can I filter out Out of office replies?

"IN rule to assign ticket to entity"

I'm not sure where this is.

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Thanks,
Dan

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: Can I filter out Out of office replies?

I found this section, but I see no option for Email Title.

There is email body, email object, etc..

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Thanks,
Dan