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Is it possible to setup a Business rule (or something) that when a email out of office reply comes in, it will not update the ticket?
Thanks,
Dan
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IN rule to assign ticket to entity
First check if the "Auto-reply..." rules (not activated by default) could work
Second, add a new rule
Criteria : title contains "out of office"
Actions : reject email without response
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"IN rule to assign ticket to entity"
I'm not sure where this is.
Thanks,
Dan
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I found this section, but I see no option for Email Title.
There is email body, email object, etc..
Thanks,
Dan
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