You are not logged in.
Pages: 1
Hello,
I'm trying to create the following rule: if the requester is user X, the category should be automatically be Y
But that doesn't seem to work. Is there way it could work, or isn't this possible?
jvuz
Offline
Offline
My apologies,
we're using version 0.80.2 and here is a screenshot of how I tried to write the rule.
Jvuz
Offline
Sorry, forgot to ad the error message when I try to create a new ticket:
No category in your ticket, please retry.
Offline
In Setup > General > Assistance you must have Compulsory ticket category : Yes
If you write a rule to automatically assign a ticket category, i think it's because the requester doesn't know the categorie. So you must allow creation with no ticket categorie
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline
OK, thanks, but these tickets are created by myself (I'm in charge of Sophos (AV)) and every problem (not directly related to a user problem) needs to be handled too. I'll have a look.
jvuz
Offline
yllen, do you mean setup > general > assistance > compulsory ticket catergory > No ?
It's already set to yes.
Offline
I confirm, you must have => compulsory ticket catrgory : No
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline
I'm having similar problems .. thank
Offline
Mines already set to no and everytime I change it it reverts back.
Offline
Please delete this, It had submitted to wrong post - had many tabs open - Sorry.
Last edited by genzodiwa (2012-06-08 06:36:21)
Offline
Pages: 1