Forum GLPI-Project

jvuz

Member

Registered: 2010-01-18

Posts: 300

Business rule question

Hello,

I'm trying to create the following rule: if the requester is user X, the category should be automatically be Y
But that doesn't seem to work. Is there  way it could work, or isn't this possible?

jvuz

wawa

GLPI-DEV

From: Montpellier / France

Registered: 2006-07-03

Posts: 6,019

Website

Re: Business rule question

http://www.glpi-project.org/forum/viewt … p?id=10279

jvuz

Member

Registered: 2010-01-18

Posts: 300

Re: Business rule question

My apologies,

we're using version 0.80.2 and here is a screenshot of how I tried to write the rule.

Jvuz

jvuz

Member

Registered: 2010-01-18

Posts: 300

Re: Business rule question

Sorry, forgot to ad the error message when I try to create a new ticket:

No category in your ticket, please retry.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Business rule question

In Setup > General > Assistance you must have Compulsory ticket category : Yes

If you write a rule to automatically assign a ticket category, i think it's because the requester doesn't know the categorie. So you must allow creation with no ticket categorie

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

jvuz

Member

Registered: 2010-01-18

Posts: 300

Re: Business rule question

OK, thanks, but these tickets are created by myself (I'm in charge of Sophos (AV)) and every problem (not directly related to a user problem) needs to be handled too. I'll have a look.

jvuz

jvuz

Member

Registered: 2010-01-18

Posts: 300

Re: Business rule question

yllen, do you mean setup > general > assistance > compulsory ticket catergory > No ?
It's already set to yes.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Business rule question

I confirm, you must have => compulsory ticket catrgory : No

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

solenda

Member

Registered: 2011-11-25

Posts: 3

Re: Business rule question

I'm having similar problems .. thank

JacobAnnel

Member

Registered: 2011-12-31

Posts: 1

Re: Business rule question

Mines already set to no and everytime I change it it reverts back.

genzodiwa

Member

From: Darwin NT Au

Registered: 2009-04-24

Posts: 5

Website

Re: Business rule question

Please delete this, It had submitted to wrong post - had many tabs open - Sorry.

Last edited by genzodiwa (2012-06-08 06:36:21)