Forum GLPI-Project

chimigraf

Member

Registered: 2010-11-15

Posts: 70

Mail notifications

Hi.

Sometimes, when a ticket has several tasks and follow-ups is complicated to know the last thing added (for example, a new follow-up) when you receive a mail notification.

It's possible to remark this new update (or modification) at template mail to make users easily locate it?

Thanks in advance!

kriber

Member

From: Germany

Registered: 2010-12-10

Posts: 16

Re: Mail notifications

Hi,

I think what you are looking for could be ##ticket.action## - but it should be implemented in the original template already.

If you have a test environment play around with some of the tags in the template-section to see how they change the result.
I recently posted one of my templates (for 'validation'), although it has some errors with the IF-clauses you might get an idea of how to change the template.

kriber

Last edited by kriber (2012-03-02 15:59:20)

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