Forum GLPI-Project

enay

Member

Registered: 2011-05-06

Posts: 62

update a ticket

Hi there,

Is there any of updating all the fields and add follow ups on  a ticket in one go? For example, to update a ticket and reassign to new technician, I have to add note and wait for it to complete then reassign the ticket to a new technician.

Can I do all tasks relating to a ticket in one go?

thanks,

enay

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: update a ticket

With massive action from the list of tickets

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

enay

Member

Registered: 2011-05-06

Posts: 62

Re: update a ticket

Thanks yllen for your response.

I'm not quite understand you.

But how do i update a ticket like assign it to a tech and then upload a document and add note. All in one go? Is this possible?

enay