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Hi there,
Is there any of updating all the fields and add follow ups on a ticket in one go? For example, to update a ticket and reassign to new technician, I have to add note and wait for it to complete then reassign the ticket to a new technician.
Can I do all tasks relating to a ticket in one go?
thanks,
enay
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With massive action from the list of tickets
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Thanks yllen for your response.
I'm not quite understand you.
But how do i update a ticket like assign it to a tech and then upload a document and add note. All in one go? Is this possible?
enay
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