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#1 2011-11-14 13:35:01

helpdesk.wtn
Member
Registered: 2011-10-30
Posts: 21

Email notifications

Hi, I have GLPI 0.80.4 and receive email notifications properly during the week. But the weekend did not receive the emails, then the following week's schedule gets out of notifications.

Anyone knows why is it?
thanks

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#2 2011-11-14 14:08:04

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: Email notifications

Version of GLPI ?
Parameters of automatic action which launch action ? Which action ?
Because you can have and automatic close of your ticket 2 days after its resolve. So, if you resolve your ticket Friday, you have your notification on Sunday

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2011-11-14 14:24:06

helpdesk.wtn
Member
Registered: 2011-10-30
Posts: 21

Re: Email notifications

Email notification not work for me is to send cartridges and consumables status.
The configuration is that each day send an email (once a day) at any time of day.

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#4 2011-11-14 15:27:12

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: Email notifications

Alerts for Cartridge and consumables ?
For wich version of GLPI ?

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#5 2011-11-14 15:35:29

helpdesk.wtn
Member
Registered: 2011-10-30
Posts: 21

Re: Email notifications

Yes, for stock.

Version 0.80.4

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#6 2011-11-14 17:04:57

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: Email notifications

You automatic action is configured in CLI or GLPI mode ?

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#7 2011-11-14 19:53:02

helpdesk.wtn
Member
Registered: 2011-10-30
Posts: 21

Re: Email notifications

In GLPI mode.
Why?

What is the difference between CLI and GLPI mode?

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#8 2011-11-14 20:13:32

wawa
GLPI-DEV
From: Montpellier / France
Registered: 2006-07-03
Posts: 6,019
Website

Re: Email notifications

GLPI = it uses the GLPI internal cron, which only works in you navigate. if there's no activity on GLPI, nothing will be sent
CLI = you rely on your OS task scheduler to periodically (for example every minute) call GLPI task scheduler and do what needs to be done

In short :
1) call the glpi/front/cron.php page in command line
2) put you automatic actions in CLI instead of GLPI

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#9 2011-11-15 14:54:34

helpdesk.wtn
Member
Registered: 2011-10-30
Posts: 21

Re: Email notifications

Ok, I'll try the CLI ... and I will tell you something

Thanks

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#10 2011-11-18 14:34:35

helpdesk.wtn
Member
Registered: 2011-10-30
Posts: 21

Re: Email notifications

Hello, I set the automatic action CLI mode but does not run any day or any hour.
What should I do to run the CLI mode in Windows Server 2003? I have to configure something?

thanks

C:\>C:\xampp\php\php.exe -f c:\xampp\httdocs\glpi\front\cron.php
Could not open input file: c:\xampp\httdocs\glpi\front\cron.php

Last edited by helpdesk.wtn (2011-11-18 14:46:33)

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#11 2011-11-22 17:57:29

helpdesk.wtn
Member
Registered: 2011-10-30
Posts: 21

Re: Email notifications

All solved

Thanks

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