Forum GLPI-Project

harishav27

Member

Registered: 2011-11-18

Posts: 4

How to add "escalation" option in status dropdown list?

When I create new ticket, I see the following status: "New","Pending","Planned","Sloved" and "Closed". Can I add "escalation" option in status dropdown list? If so, how can I add this.. kindly help me with this. I have checked the forum and I couldnt the answer or solution.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: How to add "escalation" option in status dropdown list?

escalation is not a status for the ticket. When you escalate the ticket you just change group or technician assigned.
For a client, his ticket is always attributed and not yet solved

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CentOS 6.5 - CentOS 7.x
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GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

harishav27

Member

Registered: 2011-11-18

Posts: 4

Re: How to add "escalation" option in status dropdown list?

Thanks Yllen for reply.
Please close the request.
GLPI is superb.