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When I create new ticket, I see the following status: "New","Pending","Planned","Sloved" and "Closed". Can I add "escalation" option in status dropdown list? If so, how can I add this.. kindly help me with this. I have checked the forum and I couldnt the answer or solution.
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escalation is not a status for the ticket. When you escalate the ticket you just change group or technician assigned.
For a client, his ticket is always attributed and not yet solved
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Thanks Yllen for reply.
Please close the request.
GLPI is superb.
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