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0.80.2
We would like to customise the dropdown for Type:
So that there are more options than "Request and Incident"
is this possible?
Thanks
Robin
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No this is not possible.
This is an hardcoded value (for ITIL processus, request, incident, change, problem...)
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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Ok Thanks
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hi Remi
I didnt understand what u meant by "This is an hardcoded value (for ITIL processus, request, incident, change, problem...)"
i dont find the other option except for Request and Incident
if i need to comply with ITIL i need those options process incident change problem etc....
how can i have these options in helpdesk
if it is not possible can you tell me a workaround how to implement this using glpi
thanks a lot in advance
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Problems => 0.83
Changes => 0.84
+
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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thanx a lot for the reply but i have installed glpi 0.80.5
but i dont get those options.
is 0.80.5 => 0.85
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is 0.80.5 => 0.85
no
0.83 is the next upcoming release
0.84 is the one after 0.83
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where can i download this version from on the website it shows 0.80.5 as the latest
please provide me the download link
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This versions are not yet released.
0.83 is available for beta test.
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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so as of now glpi does not support ITIL
i mean in the helpdesk typ if i want process , catalog, incident , problems etc ....
it doesnt have these features
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No
For now, version 0.80, GLPI mainly handle incident and request ITIL process.
Of course, you can't create "ticket" to manage your problems, changes, ... but this is only a temporary workaround.
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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how do i do this as of now ?
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