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#1 2011-10-07 12:37:46
- twinturbo
- Member
- Registered: 2010-07-06
- Posts: 38
Can we customise the "Type:" Dropdown?
0.80.2
We would like to customise the dropdown for Type:
So that there are more options than "Request and Incident"
is this possible?
Thanks
Robin
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#2 2011-10-07 12:57:55
- remi
- GLPI-DEV
- From: Champagne
- Registered: 2007-04-28
- Posts: 7,127
- Website
Re: Can we customise the "Type:" Dropdown?
No this is not possible.
This is an hardcoded value (for ITIL processus, request, incident, change, problem...)
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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#3 2011-10-07 13:11:43
- twinturbo
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- Registered: 2010-07-06
- Posts: 38
Re: Can we customise the "Type:" Dropdown?
Ok Thanks
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#4 2011-11-15 11:52:28
- fernfrancis
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- Registered: 2011-05-11
- Posts: 17
Re: Can we customise the "Type:" Dropdown?
hi Remi
I didnt understand what u meant by "This is an hardcoded value (for ITIL processus, request, incident, change, problem...)"
i dont find the other option except for Request and Incident
if i need to comply with ITIL i need those options process incident change problem etc....
how can i have these options in helpdesk
if it is not possible can you tell me a workaround how to implement this using glpi
thanks a lot in advance
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#5 2011-11-15 12:02:14
- remi
- GLPI-DEV
- From: Champagne
- Registered: 2007-04-28
- Posts: 7,127
- Website
Re: Can we customise the "Type:" Dropdown?
Problems => 0.83
Changes => 0.84
+
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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#6 2011-11-15 16:18:14
- fernfrancis
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- Registered: 2011-05-11
- Posts: 17
Re: Can we customise the "Type:" Dropdown?
thanx a lot for the reply but i have installed glpi 0.80.5
but i dont get those options.
is 0.80.5 => 0.85
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#7 2011-11-15 16:32:59
- wawa
- GLPI-DEV
- From: Montpellier / France
- Registered: 2006-07-03
- Posts: 6,019
- Website
Re: Can we customise the "Type:" Dropdown?
is 0.80.5 => 0.85
no
0.83 is the next upcoming release
0.84 is the one after 0.83
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#8 2011-11-15 17:08:42
- fernfrancis
- Member
- Registered: 2011-05-11
- Posts: 17
Re: Can we customise the "Type:" Dropdown?
where can i download this version from on the website it shows 0.80.5 as the latest
please provide me the download link
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#9 2011-11-15 17:16:16
- remi
- GLPI-DEV
- From: Champagne
- Registered: 2007-04-28
- Posts: 7,127
- Website
Re: Can we customise the "Type:" Dropdown?
This versions are not yet released.
0.83 is available for beta test.
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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#10 2011-11-15 17:18:46
- fernfrancis
- Member
- Registered: 2011-05-11
- Posts: 17
Re: Can we customise the "Type:" Dropdown?
so as of now glpi does not support ITIL
i mean in the helpdesk typ if i want process , catalog, incident , problems etc ....
it doesnt have these features
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#11 2011-11-15 17:21:18
- remi
- GLPI-DEV
- From: Champagne
- Registered: 2007-04-28
- Posts: 7,127
- Website
Re: Can we customise the "Type:" Dropdown?
No
For now, version 0.80, GLPI mainly handle incident and request ITIL process.
Of course, you can't create "ticket" to manage your problems, changes, ... but this is only a temporary workaround.
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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#12 2011-11-15 17:22:14
- fernfrancis
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- Registered: 2011-05-11
- Posts: 17
Re: Can we customise the "Type:" Dropdown?
how do i do this as of now ?
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