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Hello,
Is there is a way to assign tickets(or send email to notify admins) and change urgency/priority automatically when a period of time(for example: 24 hours) have passed since the request time and no solution has yet found?
Thanks in advance.
Ps. My GLPI version is 0.80.4 on windows server environment.
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hello
it can be done by assigning an SLA to the ticket
for an SLA, you define the actions to be taken after a certain amount of time
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It Works!
Thanks!!
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