Forum GLPI-Project

rbarrenechea

Member

Registered: 2011-10-05

Posts: 2

Automatically assign tickets and change urgency after sometime

Hello,

Is there is a way to assign tickets(or send email to notify admins) and change urgency/priority automatically when a period of time(for example: 24 hours) have passed since the request time and no solution has yet found?

Thanks in advance.

Ps. My GLPI version is 0.80.4 on windows server environment.

wawa

GLPI-DEV

From: Montpellier / France

Registered: 2006-07-03

Posts: 6,019

Website

Re: Automatically assign tickets and change urgency after sometime

hello
it can be done by assigning an SLA to the ticket
for an SLA, you define the actions to be taken after a certain amount of time

rbarrenechea

Member

Registered: 2011-10-05

Posts: 2

Re: Automatically assign tickets and change urgency after sometime

It Works!

Thanks!!

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Automatically assign tickets and change urgency after sometime

i close

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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