Forum GLPI-Project

bbrunning

Member

Registered: 2011-09-28

Posts: 3

Anonymous ticket assignment to admin

I'm trying to make all tickets submitted to support@mydomain.com, be assigned to the admin user. I'm in rules for assigning a ticket created through a mail receiver. I have criteria: email:body / is / *  Then Actions: Entity / assign / Root entity But it will not automatically assign it to admin. I have also tried assigning to a user but I can't even find the field to assign to technician or user. Thanks in advance.

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Anonymous ticket assignment to admin

"rules for assigning a ticket created through a mail receiver" are only for entity.

See the "Business rules"

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bbrunning

Member

Registered: 2011-09-28

Posts: 3

Re: Anonymous ticket assignment to admin

Thanks, I tried setting up Mail Receiver / is / support@mydomain.com, Actions: Assigned to - Technician / Assign / Admin. But it still doesn't assign it to the admin user. What am I messing up here?

Thanks

bbrunning

Member

Registered: 2011-09-28

Posts: 3

Re: Anonymous ticket assignment to admin

Nvm, I changed it to Request source is E-Mail and Assigned to - Technician Assign Admin and it's working fine now.

Thanks!

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Anonymous ticket assignment to admin

I close

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