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I'm trying to make all tickets submitted to support@mydomain.com, be assigned to the admin user. I'm in rules for assigning a ticket created through a mail receiver. I have criteria: email:body / is / * Then Actions: Entity / assign / Root entity But it will not automatically assign it to admin. I have also tried assigning to a user but I can't even find the field to assign to technician or user. Thanks in advance.
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"rules for assigning a ticket created through a mail receiver" are only for entity.
See the "Business rules"
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Thanks, I tried setting up Mail Receiver / is / support@mydomain.com, Actions: Assigned to - Technician / Assign / Admin. But it still doesn't assign it to the admin user. What am I messing up here?
Thanks
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Nvm, I changed it to Request source is E-Mail and Assigned to - Technician Assign Admin and it's working fine now.
Thanks!
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