Forum GLPI-Project

igen_ti

Member

From: Brazil

Registered: 2011-07-20

Posts: 6

Maximum time to solve

Hi

Is there any way to set the minute field for "Maximum time to solve" the SLA settings? Today the minimum time is 1 hour.
I use version 0.80.1.

Thank you.

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IGEN - Imunogenética
São Paulo/SP - Brazil

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Maximum time to solve

You have a SLA with a maximum time to solve < 1 hour ? It's very hard

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

igen_ti

Member

From: Brazil

Registered: 2011-07-20

Posts: 6

Re: Maximum time to solve

Yes!
For some critical services the SLA is 30 minutes.
There is this option in version 0.80.1 or later someone else?

Thanks!

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IGEN - Imunogenética
São Paulo/SP - Brazil