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Hi
Is there any way to set the minute field for "Maximum time to solve" the SLA settings? Today the minimum time is 1 hour.
I use version 0.80.1.
Thank you.
Translated by google translator...
IGEN - Imunogenética
São Paulo/SP - Brazil
Offline
You have a SLA with a maximum time to solve < 1 hour ? It's very hard
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline
Yes!
For some critical services the SLA is 30 minutes.
There is this option in version 0.80.1 or later someone else?
Thanks!
IGEN - Imunogenética
São Paulo/SP - Brazil
Offline
Pages: 1