Forum GLPI-Project

Alexisonfire

Member

Registered: 2011-08-22

Posts: 3

Automatic ticketcreation via mail question

Hello Guys,

is it possible that a user write a mail at my glpi support address and writes in the header his pc-name, that GLPI add the PC with is known in the inventory with the same name automaticly to the ticket ?

I'm looking forward to hearing from you

florianmann

Member

Registered: 2011-06-22

Posts: 34

Re: Automatic ticketcreation via mail question

If you connect the users to your computers i think the system will automatically add the hardware of the user to the new opend ticket.. i although think there is a setting for this to configure what to link to the ticket...
flo

uchaudhary

Member

Registered: 2011-08-19

Posts: 7

Re: Automatic ticketcreation via mail question

I have the same question...any ideas..

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Automatic ticketcreation via mail question

It's not possible actually.

But you could code it

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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