Forum GLPI-Project

bunak

Member

From: Nizhyn, Ukraine

Registered: 2010-10-01

Posts: 53

[Bug?] Ticket itself closed, if change solution

When change the solution, the Ticket close itself

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: [Bug?] Ticket itself closed, if change solution

Version of GLPI ?

The close of a ticket depends of the parameter in the entity configuration. Perhaps have you change the solution in the same time of the cron to close the ticket

---

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

Yucatan

Member

From: Kiev

Registered: 2011-06-08

Posts: 3

Re: [Bug?] Ticket itself closed, if change solution

I approve Bunak's ticket. It appears after update from 0.78 to 0.80
Does the tickets have to close automatically by cron? I never turned on this option.

bunak

Member

From: Nizhyn, Ukraine

Registered: 2010-10-01

Posts: 53

Re: [Bug?] Ticket itself closed, if change solution

Version of GLPI ?
The close of a ticket depends of the parameter in the entity configuration. Perhaps have you change the solution in the same time of the cron to close the ticket

Version of GLPI is 0.80. Update from 0.78.4

When the solution of Ticket was created in first, Ticket not closed itself.
Then if do any changes in the created solution of Ticket, Ticket closed itself immediately.

Last edited by bunak (2011-06-08 10:31:25)

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: [Bug?] Ticket itself closed, if change solution

Effectivement, en 0.78 le paramètre 0 vous dire que la cloture automatique était désactivée.
En 0.80, le paramètre 0 veut dire 0 jour, c'est à dire immédiatement.

Donc, il faut que vous modifiez le paramètre dans la configuration générale pour retirer le 0 et mettre Jamais à la place.
Attention, ce paramètrage est par entité, donc pour chaque entité il faut choisir de reprendre la valeur de la configuration générale.

---

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

bunak

Member

From: Nizhyn, Ukraine

Registered: 2010-10-01

Posts: 53

Re: [Bug?] Ticket itself closed, if change solution

Thank you
the problem is resolved when I set the parameter
Home > Setup > General -> Assistance -> Automatic closing of solved tickets after : NEVER Day(s)