Forum GLPI-Project

stepit

Member

From: Deutschland Rheinland Pfalz

Registered: 2011-01-26

Posts: 79

Assign a monitor a ticket ......

Hallo,

ich würde gerne einem Monitor ein Ticket zuweisen. Leider fehlt der Eintrag unter "Support". Bei PC´s geht das ganze "New ticket for this item..." bei den Monitoren fehlt eben dieser Eintrag. Jemand eine Idee?

Hi,

I would like to assign a monitor a ticket. Sorry, this entry is missing under "Support". When PC's go the whole "New ticket for this item ..." at the monitors just do not have this entry. Any ideas?

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Gruss Stefan
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GLPI 0.80.7, Ubuntu Linux 4.1.2-16

tsmr

GLPI-DEV

From: Rennes

Registered: 2005-08-26

Posts: 11,632

Website

Re: Assign a monitor a ticket ......

go on post-only profile and authorized objects for helpdesk

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Xavier Caillaud
Blog GLPI Infotel

stepit

Member

From: Deutschland Rheinland Pfalz

Registered: 2011-01-26

Posts: 79

Re: Assign a monitor a ticket ......

Thanks, my fault.

But one more question, is there a safe way to view a history in the inventory of times an article was to repair? or how often a ticket for an product was?

THX

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Gruss Stefan
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GLPI 0.80.7, Ubuntu Linux 4.1.2-16

scmi

Member

From: Germany

Registered: 2009-02-10

Posts: 80

Re: Assign a monitor a ticket ......

how often a ticket for an product you can see under statistic by hardware

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