You are not logged in.
Hi, my name is Tomas, I'm setting Rules for assigning a ticket created through a mail receiver:
I've created the receiver.
I need to set a rule that if the user is unkown assing the ticket to Root Entitiy, and if the sender is a know user assign the ticket to the correcto entitity.
I just get work the know users rule, but I can't get working the Unkown users rule. It's possibly to set that rule?
Thanks, and sorry because my english it's very bad
Saludos!
Tomy
Offline
Exactly version of GLPI ?
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline