Forum GLPI-Project

aliban

Member

Registered: 2011-02-10

Posts: 1

Ticket History

Hello
 
   We are trying to develop a custom report to do ticket history to know when a ticket changes it's state and who changed it, but as far as we know the only way to do that it's to make a snapshot of the DB every day and look on it. Any one knows other more efficent way?

Thanks

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Ticket History

Version of GLPI used ?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

roniwahyu

Member

Registered: 2010-05-24

Posts: 3

Re: Ticket History

Same as me, im developing for Downtime Report which count every lead time on process, assigned and pending ticket.

I Have dont it using GLPI 0.73, but 0.78 is completely different. Did you have a solution to count every lead time of the ticket?

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www.roniwahyu.com | www.roniwahyu.web.id |
Freelance Web Developer
Prod : CentOS 5.4, Apache 2.2.3, PHP 5.2.10, Zend Engine v2.2.0, ionCube PHP Loader v4.0.1,MySQL 5.0.7. GLPI 0.73 --> Dev : GLPI 0.78