Forum GLPI-Project

haloduke

Member

Registered: 2010-10-21

Posts: 6

Send an email when assigning a new technician

Hi all,

We are using version 0.78, and as a new feature we appreciated that the notification system is much more complete.

Our users are ticket creators at the top level entity (recursive). When a user creates a new ticket on entity, the admin of this entity receive an e-mail, then he or she reassigns the ticket to a technician.

In the notification settings we have that the requester and the technician in charge of this ticket receive an e-mail when a ticket is updated.

But the technician assigned never receive an email when the administrator reassigns the ticket to a technician.

How can we configure the notification system for a technician receives an e-mail when an administrator assign a ticket to this thecnician?

Thanks for all.
Carles.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Send an email when assigning a new technician

You just have to  add technician in charge of the ticket in the notification configuration "Update Followup"

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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haloduke

Member

Registered: 2010-10-21

Posts: 6

Re: Send an email when assigning a new technician

Yes... all Ok!