Forum GLPI-Project

abdon

Member

Registered: 2010-08-23

Posts: 101

Adding technicians

GLPI V. 0.72.4

This should be an obvious thing but I just can't see it.

Where, on a profile, is the bit that makes people 'technicians'.

In other words; I'm looking at a ticket. I need to add people to the 'Assigned to:' (Technician) pulldown.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Adding technicians

To make a person Technician, you just attribute him a specific profil (if you can be in charge of a ticket, you are a technician)

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

sean.tapscott

Member

Registered: 2010-06-16

Posts: 303

Re: Adding technicians

Any profile that is linked to the "Standard Interface" is a technician.  Of course, .72.4 doesn't have any standard interface, but its called something else.

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Now using 0.78.1 on CentOS.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Adding technicians

No sean.tapscott. You must change in profile the field "to be in charge of a ticket"
In 0.72, Standard interface is Commend Center

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

sean.tapscott

Member

Registered: 2010-06-16

Posts: 303

Re: Adding technicians

Thanks for the correction, Yllen.

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Now using 0.78.1 on CentOS.