Forum GLPI-Project

Tomiliy

Member

Registered: 2010-09-15

Posts: 2

Auto assign e-mail tickets to the technican who askes first

Hello,
we use GLPI 0.72.4 very fine program.

But we would not use frontend for answering.

Instead we would communicate via email.
Ticktes or questions from the users comes over one emailadress to an group of technican (imported vom LDAP).
AND parallel via email (from glpi) to all technican to outlook.

The first technican who answers via Outlook e-mail, should auto assign the ticket.

how can i do that?

Thx

sean.tapscott

Member

Registered: 2010-06-16

Posts: 303

Re: Auto assign e-mail tickets to the technican who askes first

Almost certain this isn't possible.

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Now using 0.78.1 on CentOS.

Tomiliy

Member

Registered: 2010-09-15

Posts: 2

Re: Auto assign e-mail tickets to the technican who askes first

Hi,
Thx for answering,
are you sure, that is impossible?
This  could be a wonderful feature?
First person who answers, this is the person who assigned the ticket.
maybe we can put this in the feature list?

Or can i vreate a rule?
Or a writing a script?

thx

hAry2

Member

Registered: 2020-04-06

Posts: 10

Re: Auto assign e-mail tickets to the technican who askes first

@Tomiliy
Did you figure something out with this. It is a old question but I can't find the options anywhere, should it be there.

Thanks

Zykki

Member

Registered: 2022-04-25

Posts: 2

Re: Auto assign e-mail tickets to the technican who askes first

@Timiliy
Did you find solution for this problem? I'm finding solution for same question...