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#1 2008-03-10 12:18:48

FRAD
Member
Registered: 2008-01-24
Posts: 59

Mail assignment

Hi,

the glpi works very fine for us. GLPI creates a ticket when a user send a ticket to a specific mail address smile

When we send a new follow-up the user get a mail message, when the user received a message GLPI creates a new TICKET!.. I think its better, the GLPI adds a new follow up not a new ticket.

Bye

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#2 2008-03-10 19:02:49

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Mail assignment

adding followups is not available in mailgate for the moment.
Task is already added to the roadmap.


MoYo - Julien Dombre - Association INDEPNET
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