Forum GLPI-Project

litbea

Member

Registered: 2014-12-15

Posts: 2

[GLPI 0.85] Ticket list filter

Hi there, we are testing different versions of GLPI, and have found what we think is a bug. On version 0.84.8, when a technician views the ticket list, the filter just above the table can be used to only show "tickets assigned" "to my group". The filter is, in fact, very long, you can select many different views.

On 0.85 version, the same filter only shows a short list of options, been the "show my group tickets" combination not available.

Regards,
Eduardo

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: [GLPI 0.85] Ticket list filter

Uou don't have a criteria in the search engine for ticket assigned to my group.
The critera is Assigned To Group of technicians.
So it's all ticket with a group of technicians assigned, so it can be long.
You can filter also on the status of the ticket.

---

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)