Forum GLPI-Project

gaeld

Member

Registered: 2010-12-10

Posts: 16

Rule not applied

Hi all,

I juste created a Business rule for ticket.
This rule assign a specific group to all tickets but it's not working and I don't know why.

Criteria :
Logical Operator : OR
Child Entities : YES
Active : YES
Request Source : Email or Request Source : Helpdesk

Action :
Assign to group Grp_technique

When I test with the "test rule engine" it works, but when we open new ticket by email it's not working. Somebody know why or can you reproduce this ?

Thanks.

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Rule not applied

Please do not post twice. You have already open a thread on french section. You have an answer on the french thread.

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MoYo - Julien Dombre - Association INDEPNET
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