Forum GLPI-Project

pedongroup

Member

Registered: 2012-09-19

Posts: 4

Seeing the tickets opened by requesters in my group

Hi,
I'd like that my users could be able to see all the tickets created by people in their groups so that when they want to open a new ticket they can see if someone else near to them has already reported that problem.

I've seen that with behaviours plugin I could force the requester group to be the first group of the requester: http://www.glpi-project.org/forum/viewt … p?id=28837

but is there any other way to do it?

thanks

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: Seeing the tickets opened by requesters in my group

I've done this by groups (departments) added all users appropriately and then added the requester's group to the notifications.

---

Thanks,
Dan